Refund policy
Returns & Refund Policy
PLEASE NOTE: We do not offer free returns. Customers are responsible for all return shipping costs and any applicable return charges.
Can I Return My Order?
Yes. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the item meets the conditions below.
To be eligible for a return:
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The product must be returned with all original parts, components, accessories, and packaging.
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The product must show only normal handling. Returns will not be accepted for damage caused by careless, improper, or negligent use.
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Products where hygiene is a consideration must be thoroughly cleaned before being returned.
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If the product is defective upon arrival, please contact us immediately and provide photographic evidence of the defect.
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The customer is responsible for all return shipping costs.
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Returns will generally be inspected and processed within 7 working days of being received.
We reserve the right to refuse a return if we reasonably believe the product has been used, damaged, altered, or otherwise handled beyond what is necessary to inspect the product.
How Do I Return My Order?
If your order meets the return requirements above, please contact us through our Contact Us page to begin the return process.
Please include the following information:
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Order number
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Reason for the return
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First and last name
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Customer address
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Photos of the product if it is damaged or defective
Once we have reviewed your request, we will provide you with the appropriate return instructions and return address.
Do not send your return to the original sender or any address shown on your shipping label. We will provide you with the correct return address after your return request has been approved.
All return shipping costs are the responsibility of the customer.
Right of Withdrawal
If you are a consumer purchasing for purposes that are not primarily related to your commercial or professional activity, you may have a statutory right of withdrawal under applicable consumer protection laws.
14-Day Right of Withdrawal
Where applicable, you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must contact Arovia with a clear statement informing us of your decision to withdraw from the contract, such as by email or through our Contact Us page.
Customers are responsible for the cost of returning the goods.
Orders Already in Transit
Because our fulfilment system is highly automated, orders may be processed for shipment shortly after they are placed. Once an order has entered the shipping process, we may not be able to cancel or stop the shipment.
If your order has already been shipped, please wait until you receive the goods and then follow the return procedure above.
You may still notify us of your intention to withdraw while the order is in transit.
As our products may be shipped internationally, including from Asia, delivery times can vary and may be outside of our control.
To help us process your return as quickly as possible, please provide shipping confirmation or tracking information once the returned goods have been dispatched.
Refunds Following Withdrawal
Once your withdrawal has been accepted and the returned goods have been received and inspected, we will process your refund in accordance with applicable law.
Where required, eligible payments will be refunded without undue delay and within the applicable statutory timeframe.
Refunds will generally be issued using the same payment method used for the original transaction, unless otherwise agreed.
Original delivery charges may be non-refundable where permitted by applicable law, particularly where you selected a delivery option more expensive than our standard delivery option.
Return Shipping Costs
ALL RETURNS MUST BE SENT TO OUR DESIGNATED RETURN WAREHOUSE, WHICH MAY BE LOCATED IN ASIA.
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. WE DO NOT PROVIDE FREE RETURN SHIPPING.
Please contact us before sending any return so that we can provide the correct return address and instructions.
Arovia reserves the right to update or amend this policy where necessary to comply with applicable laws and regulations.